AV & IT Support and Maintenance Plans

Keep your AV and digital systems running at peak performance with comprehensive support plans and a rapid-response technical team. Our remote monitoring often detects and resolves issues before you notice them.

What we cover

• Preventative maintenance plans — regular checks and performance testing to reduce downtime.
• Remote troubleshooting and on-site support from certified engineers.
• Software updates and security patches for AV software, firmware, and network integrations.
• Flexible service packages for businesses, schools, and enterprises of all sizes.

Support plans

Basic — business-hours support, monthly health checks, and remote diagnostics. Professional — extended-hours support, bi-weekly check-ups, priority response, and quarterly reviews. Enterprise — 24/7 monitoring, weekly check-ups, a dedicated engineer, same-day response, and custom SLAs. We support 500+ systems with an average 2-hour response time and a 99% uptime rate.

Frequently asked questions

How fast do you respond to faults?

Our average response time is 2 hours, with same-day response available for critical faults on higher tiers.

Do you offer 24/7 cover?

Yes — our Enterprise plan provides 24/7 monitoring and same-day response for mission-critical systems.

Can you support equipment you did not install?

Yes. Our manufacturer-trained engineers maintain a wide range of AV and IT systems.